Customer service representative CV example
A customer service representative CV that proves the basics hiring managers screen for (volume, quality scores, channels) and shows readiness for more responsibility.
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What this example does well
- It quantifies the job: contacts handled, satisfaction scores, first-contact resolution.
- Channels and systems are named, because job ads list them (phone, live chat, Zendesk).
- It shows extra responsibility, such as training new starters, which supports a move to team leader.
- Short and on one page: for this role, more length rarely helps.
The person and employers in this example are fictional. Shown in the Modern template; you can switch templates at any time.
Aisha Khan
Customer service representative with four years in busy contact centres, on phone, chat and email. Consistently in the top quarter of the team for satisfaction and first-contact resolution.
Experience
Customer Service Representative
Northlight Energy
Glasgow
Jan 2023•Current position
- Handle around 70 calls and chats a day on billing, moves and payment plans.
- Average customer satisfaction of 92% over the last year against a team average of 84%.
- Resolve 81% of contacts first time; trusted with vulnerable-customer and complaint cases.
- Buddy and train new starters during their first four weeks.
Customer Advisor
Clydeside Retail
Glasgow
Mar 2021•Dec 2022
- Answered order, delivery and returns queries by phone and email for an online retailer.
- Suggested changes to the returns macros in Zendesk that cut average handling time by a minute.
Sales Assistant
Clydeside Retail
Glasgow
Jun 2019•Feb 2021
- Served customers in a high-street store and handled exchanges and complaints at the service desk.
Education
HNC Business
Glasgow Riverside College
Aug 2017•Jun 2019